At GolVision, we strive to offer our customers a smooth and convenient shopping experience. We accept a variety of secure payment methods, including:

• Credit/Debit Cards: We accept major credit and debit cards such as Visa, MasterCard, American Express, and Discover.
• PayPal: You can use your PayPal account to make quick and secure payments.
• Apple Pay: If you’re shopping from your mobile device, you can use Apple Pay for a fast checkout.
• Google Pay: We also accept payments through Google Pay, making your shopping experience seamless.
• Shop Pay: If you’ve used Shop Pay before, you can speed up your checkout process by using this option.

If you have any issues or questions regarding payment methods, please don't hesitate to contact our support team!

Absolutely! We take the security of your personal and financial information very seriously. Our Shopify store uses SSL encryption, ensuring that your card details are securely transmitted. This means that your information is protected at all stages of the checkout process.

We also partner with trusted payment providers like Stripe and PayPal, which comply with PCI DSS standards (Payment Card Industry Data Security Standard). This gives you peace of mind knowing your data is kept safe.

If your payment is declined, there may be a few reasons for it. Some of the common reasons include:

• Incorrect card details: Make sure the card number, expiration date, and CVV code are entered correctly.
• Insufficient funds: Check your available balance or credit limit to ensure there are enough funds for the purchase.
• Bank restrictions: Your bank or card issuer may have placed restrictions on online or international transactions. Contact them to confirm.
• Payment gateway issues: Occasionally, there might be a temporary issue with the payment provider. Try again after a few minutes, or contact us if the problem persists.

If you’re still unable to complete your payment, feel free to reach out to our customer support for further assistance.

Once an order has been placed and payment is processed, we are unable to modify the payment method. However, if you need to update your payment method before confirming your order, simply go back to the checkout page and update your payment details.

If you have any concerns after your purchase, feel free to reach out to us, and we will assist you as best as we can.

For standard orders to main cities in Australia, you can expect delivery within 2-8 business days after dispatch. If you choose express shipping, the delivery time is typically 1-4 business days. These time frames are estimates and apply once your order has been dispatched from our warehouse.

Please note, during busy periods or sales events, delivery may take a little longer due to high demand, but we will do our best to ensure your order is sent out as quickly as possible.

Yes, there are several factors that could cause a delay, including circumstances beyond our control, such as weather conditions, strikes, or other unforeseen external factors. Additionally, delays caused by Australia Post—especially during high-volume seasons—are possible. While we work hard to get your order to you as quickly as possible, please understand that we cannot control delays that occur once the parcel is in transit with Australia Post.

If your order is delayed beyond the estimated time frame, please contact us, and we'll do our best to track the issue and provide you with an update.

Yes we ship in New Zealand but as our only international location at the moment. If you're located outside of Australia & New Zealand and are interested in purchasing from GolVision, please contact us, and we’ll explore our options.

If your order has not been delivered within the estimated delivery window and you’ve already checked your shipping confirmation email, please contact us through our Contact Us page. We will do everything in our power to track your order and resolve any issues that may have occurred.

If you need to return an item, the first step is to contact us via email at golvisiontm@gmail.com. We'll provide you with a Returns Authority Number (RAN), which must be included with the returned item. Once you have the RAN, you can send the item back to the following address:

Return Address:
Parcel Locker 10297 83361
399 Melton Highway
Taylors Lakes, VIC 3038

Once we have received your return, we aim to process your refund within 14 days. Refunds will be issued to your original payment method.

Returned items are your responsibility until they reach us, so please ensure they are packed securely to avoid damage during transit. We recommend using a tracked shipping service and keeping proof of postage in case you need to follow up on your return.

We’re not responsible for items returned to us by mistake. If we’re able to locate these items (which is not always possible), we may ask you to cover the cost of sending them back to you.

If you ordered something that isn’t quite right for you, and it’s still in its original condition, we’re happy to accept a return for a refund. However, please note that a $8.99 AUD return shipping fee will be deducted from your refund amount.

To receive your refund, the item must be returned within 20 days of delivery or when it was available for collection. Refunds will be processed back to your original payment method.

We provide a size guide on each product page to help you choose the best fit. If you're unsure, feel free to contact our customer service team, and we’d be happy to help! We want you to feel confident in your purchase, so don’t hesitate to ask if you need any assistance.

We currently offer free shipping on all orders over $100. Check the shipping section at checkout to see if your order qualifies for free delivery. Don’t miss out on this great offer—stock up and enjoy your savings!

Once your order is shipped, you’ll receive an email with a tracking number so you can keep an eye on your package. Simply follow the link to track your delivery. We're excited for you to get your hands on your new gear!

We love welcoming new customers! Sign up for our newsletter to receive special offers, including a discount on your first order. Plus, you'll get exclusive access to sales and new product drops. Ready to save? Let’s get you started with a deal!